Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have the right to cancel this contract under the following conditions, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of cancellation, you must inform us Tenerife Investment and Development S.L., Calle Venezuela 20, 38660 Las Americas, Santa Cruz de Tenerife, Spain, Email:  info@naturexhealth.com) of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email). 

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.

Returns can be directed exclusively to the following address:
Tenerife Investment and Development S.L., Calle Venezuela 20, 38660 Las Americas, Santa Cruz de Tenerife, Spain.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General Information

1) Please avoid damaging and contaminating the goods. Please return the goods in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure suitable packaging to provide adequate protection against transport damage.
2) Please do not return the goods to us freight collect.
3) Please note that the above points 1-2 are not prerequisites for the effective exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please fill out this form and return it to us.

Please note the different return address which you will receive from our support team via email after submitting this form or can be found above in the cancellation policy! 

To

Tenerife Investment and Development S.L., Calle Venezuela 20, 38660 Las Americas, Santa Cruz de Tenerife, Spain

Email: info@naturexhealth.com